How many times do we hear that from politicians, business people, etc.? All the time. What does it mean? Usually, nothing! I had two very pleasant experiences I wanted to share with you. They really don't have anything to do with the core topics of my blog, but they are relevant to business in general. A national drug store chain recently made a mistake on my husband's medicine. There were only 80 pills in his bottle. It was supposed to be 90. Everyone makes mistakes. The problem was, the drug store was a 36 mile round trip away. With the price of gas these days, it was going to cost a few dollars to pick up those extra pills. We couldn't just wait until the next time we were in town, because we didn't notice the shortage until the end. All the other bottles had 12 pills left. This one had only two. I called the pharmacy, and three very surprising things happened:
- They believed me, and didn't ask me to prove it;
- They apologized; and
- They gave me a $25 gift card to make it up to me for the gas expense and the aggravation and extra time!
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